Support

Help Center

Quick guides for everyday Furbuz features. Update-friendly docs you can open anytime from Settings.

Use this Help Center to learn how Furbuz works. Prefer short answers? Visit the FAQ. Need a person? Contact us or send feedback from the app.

Getting startedSign in, add pets, and set up care basicsHome, Schedule & DietTrack weight, reminders, meals, and progressConnectStories, Q&A, Lost & Found, and messagingServices & MarketplaceNearby places, listings, and promotionsSaved posts & draftsBookmark stories and finish drafts laterPlans & subscriptionsFree vs Pro and how to manage billingPrivacy & accountLocation, blocking, and account deletionTroubleshootingCommon fixes when something feels off

Getting started

  1. Sign in with Apple, Google, or email.
  2. Create your profile, then add your first pet.
  3. Grant notification permission so reminders can reach you on time.
  4. Optional: allow location for nearby Lost & Found and pet services.
  5. Profiles start public. Use Profile settings if you want a private profile and follow requests.

Free includes core care tracking for up to two pets. Upgrade to Furbuz Pro anytime for unlimited pets, ad-free Connect, and advanced reports.

Home, Schedule & Diet

Home

Home shows weight trends, today’s diet plan, and pet articles. Swipe between pets when you have more than one. Use See All to open full history or lists.

Schedule

Add one-time or repeating reminders (meds, walks, vet visits, grooming). Open a reminder for details, edits, or completion history.

Diet & Progress

  • Log meals, portions, and supplements per pet.
  • Record weight and other progress entries over time.
  • Pro unlocks deeper analytics and exportable reports.

Connect

Connect is the community hub. Tabs include Stories, Marketplace / Buy & Sell, Q&A, Services, and Lost & Found.

  • Stories: share photos or updates; like, comment, repost with an optional note, share, or save posts.
  • Q&A: ask pet-care questions by category and vote on helpful answers.
  • Lost & Found: post alerts with details and location when possible.
  • Inbox: message other pet parents from Connect.

Keep posts respectful and pet-related. See our Community Guidelines.

Services & Marketplace

Nearby pet services

With location on, Services shows nearby vets, groomers, parks, shops, and boarding. Search and filter by category. Promoted businesses may appear with a badge.

Claim & promote

Business owners can claim a place and purchase Sponsored or Featured placement through Stripe Checkout. After payment, the listing stays active for the subscription period.

Only one account can claim a Google Place. If someone else already claimed it, you will not see Claim & promote for that listing.

Release a claim

If you sold the business or no longer want the listing, release the claim so another owner can promote it:

  1. Open Connect → Services and find your claimed place.
  2. Tap Release claim.
  3. Confirm. Furbuz cancels promotion billing (if any) and removes your claim so the place is free again.

Need help as an admin or if the previous owner cannot release it? Contact support and we can release the claim from the admin panel.

Marketplace

Buy & Sell listings let pet parents post items. Follow listing rules and use in-app messaging to coordinate safely. Furbuz does not process marketplace payments.

Saved posts & drafts

On Connect, open the menu (three lines) for:

  • Drafts: finish or publish posts you saved for later.
  • Saved posts: bookmarks you saved with the ribbon icon on a story.

Tap the bookmark again to remove a post from Saved.

Plans & subscriptions

  • Free: up to two pets, full care basics, Connect with light ads.
  • Furbuz Pro: unlimited pets, no ads, advanced analytics, CSV/PDF reports.

Subscribe or restore purchases in Settings → Current Plan. Manage or cancel in the App Store or Google Play account that billed you. More detail is on the Plans page and the FAQ.

Privacy & account

  • Profiles start public. Private mode limits posts, stories, and photos to people you approve.
  • Location is optional and used for nearby services and Lost & Found.
  • Block users from Settings → Blocked users if you need distance.
  • Delete your account from Settings. See account deletion for timing and data removal.

Read the full Privacy Policy and Terms.

Troubleshooting

  • Sign-in fails / host lookup: check Wi‑Fi or mobile data, turn off Private DNS or VPN, then retry.
  • No nearby services: enable location for Furbuz and pull to refresh Services.
  • Reminders silent: allow notifications for Furbuz in system settings.
  • Checkout or promote issues: finish payment in the browser, then return to the app; check your email receipt from Stripe. To free a place for a new owner, use Release claim on your listing in Services.
  • Content under review: some posts are held briefly for safety checks before they appear publicly.

Still stuck? Send feedback from Settings → Send Feedback in the app, or contact support. Include your account email and what you were trying to do.